Testimonials

Cinden values her client relationships. Most work is either repeat business or a result of recommendations from past and current clients. Here’s a sample of client comments, many unsolicited. Note, client details (where included) were correct at the time comments were provided.

 

Looks spot on—thank you—can’t believe you nailed it after only having a day or so with the background! Brilliant.

Government client, writing project

Thanks for doing a fabulous job transforming it. I learnt a lot from your work about tailoring reports for the public. Very impressive.

Government client, substantive editing 

It was a pleasure working with you—the marketing plan is excellent.

Government client, marketing plan 

I had another look today (after not looking at it for a while) and thought how great it was all over again!

Peak body national secretary, communications toolkit 

Thanks so much for sending this through. We think it’s just lovely, very beautifully written and the client area is so very happy with how it’s looking!

Government client, writing project

I think what you’re doing so far is great Cinden! Love the more energetic and conversational tone you’re moving the content into!

Government client, newsletter writing and editing

Thank you for all your hard work on this…it’s very much appreciated. All the changes make sense and it looks/reads really well. It has been wonderful working with you, your professionalism is refreshing and I think we have a much better document now. Thanks again.

Government client, editing project

I’ve enjoyed working with you over the last couple of months. The [guides] have been finalised and printed. The feedback we have is very positive.

Government client, writing project

Cinden—thank you for editing our Corporate Plan. By approaching the document as a whole, rather than just reviewing the text we had, you helped to clarify the content and produce a much clearer and more accessible document. We look forward to working with you again in the future.

Government client, substantive editing project

Thanks for your input—it really helped to tighten up the document and addressed some key issues that we needed to resolve…really appreciated your effort to turn this around so quickly. I’ll keep you at front of mind for future work.

Government client, editing project

Thank you for all your assistance Cinden. It has been a pleasure to be able to provide high level editing to our internal clients and we have appreciated the opportunity to work with you.

Government client, editing project

Everyone has been very happy with your work—evidenced by the fact that your details have been distributed to several other areas within the department.

Government client, corporate documents writing and editing project

Cinden is highly professional, a delight to work with, and very responsive to a client’s needs. She value adds to every phase of a project, providing balanced advice to enable sound judgements to be made. Cinden’s ability to distil a complex issue into succinct, plain English is impressive.

Elizabeth Courtney-Frost, Public Affairs and Outreach Director, Commonwealth Ombudsman, edit and strategy development

Thanks for all the work you have done for us including writing our brochures and organising design and printing at short notice. The brochures came together exactly as we had visualised. Thank you for a great job again.

Graham Wauchop, General Manager, MAXimusSolutions Australia, brochure

It has been refreshing and enjoyable working with you Cinden. Your professionalism, timeliness and flexibility ensured a smooth process and a high quality product…a job well done.

Government client, communications review and strategic advice 

You did a fantastic job. I really appreciate the way you took a relatively vague brief and through outstanding initiative, consultation, patience and professionalism produced a wonderful product. Thanks again.

Government client, substantive edit/rewrite 

Thanks again for helping us develop our website. You turned our thoughts and background information into high quality web content that effectively represents our business and quickly explains what we do, who we work with and how we deliver sustainable, profitable outcomes for our clients and their communities. We’ve also been able to re-use sections of the content for other business purposes, which is great.

Kieran Fordham, Director, Lockbridge

For twelve months Cinden Lester was an integral part of our team. Not only has she developed a number of core products for the Agency but she has assisted us in establishing the communications function and has become a respected member of the Agency. Many Executive did not realise that she was not a permanent member of the team and were disappointed to hear that she would not be around for the longer term. My team will miss her being with us but I am sure this is not the last time we will use her services.

Government client, communications support

We thought the editing was very thorough and your comments were very useful. Having all the edits in tracked changes, along with your suggestions for alternative wording in many places struck us a very good approach—it allowed us to consider the document’s readability and clarity/consistency of language while keeping particular wording that was used for technical/other reasons.

Government client, editing project

Cinden Lester Communications has provided writing and editing services to Defence Housing Australia (DHA) on an ad hoc basis for over five years. Throughout this time Cinden has delivered high quality products delivered to deadline and considered by DHA management to be good value for money. Cinden’s reliable service delivery and capacity to grasp concepts and an understanding of our organisation has resulted in DHA utilising Cinden for specific communication tasks… I highly recommend Cinden’s services to any organisation…

National Manager, Marketing Communication, Defence Housing Australia, writing and editing

The success of this project is testimony to your quality work and highly effective project management skills. A particular feature of the work you undertook for the Taskforce was your ability to systematically manage multiple and diverse sub-projects, while maintaining excellent relationships with key stakeholders. Your knowledge of how the Australian Government works was another benefit for the Taskforce—particularly when developing written content and adhering to Government style. You operated with a high degree of autonomy throughout this project, which was possible due to your sound judgement and extensive Australian Government public affairs experience.

Jackie Gleeson, Communications Manager, M2006 Commonwealth Games Taskforce, editorial publications schedule

I sought Cinden Lester’s help to finalise the wording of a new brochure and manage it through the design and printing stage. Cinden is a great communicator. I knew what was going on every step of the way and the whole process was completed within a short timeframe, exactly as she predicted. The end result is a fabulous looking brochure that has people asking where it I got it done. Most importantly for me, was the fact that although the project was urgent and critical, because of Cinden’s communication skills and her professionalism, I was confident enough to ‘let go’ of it and in a seamless process the project was completed with a high level of satisfaction. I have no hesitation in recommending Cinden Lester’s services to anyone.

Tess Graham, Buteyko Health Solution Breathing Centre, brochure

Everything’s on track—your strategy provided a very clear, concise path!

Government client, communications strategy

Thank you for your progress on the descriptors and the toolkit—this has been great, fabulously quick and great to work with.

Government client, communications toolkit

We really love the strategy you put together. The strategy is exactly what I wanted, a really comprehensive work plan, and I’m really thankful for the work you did on it when I couldn’t. Not to mention for the many times you went above and beyond the call of duty for the team.

Government client, communications strategy

Very responsive, efficient and a pleasure to work with. Cinden Lester Communications edited a large document in a small time frame to a very high standard. The reasonable price Cinden Lester Communications charged for this project was definitely worth the excellent outcome.

National organisation, edit

The edit was great, exactly what was needed. I went through the changes suggested and thought they were practical, sensible and made the document accessible.

Government client, substantive edit

Cinden pulled together a range of background information and wrote an educational yet emotive document to commemorate the naming of the housing development. The monograph was given out to the family, Parliamentary representatives, media and other representatives. The family were moved by the monograph, and commented that it brought to life the history—both professional and personal—of a brave and courageous man. Cinden was professional, courteous and delivered the project within the agreed timeframe—and followed up with DHA after the event, to see how it went, which was a nice touch.

Lisa Hayes, Marketing Communications, Defence Housing Australia, monograph

Cinden is extremely prompt in responding to requests for assistance. The services offered by Cinden are a worthwhile investment for business or other entity seeking professional marketing and communications assistance. Cinden’s reviewing of drafts of my company’s marketing and communications plan, analysis of our company’s strategic documentation, and subsequent provision of advice on how to better align the plan with our company’s overall strategic objectives has greatly contributed to our overall corporate direction. Cinden’s awareness of the trends associated with marketing and communications activities enable her to provide the most up-to-date guidance and direction in a rapidly changing industry.

Kirsty Austin, Communications and Partner Support Officer, PSMA Australia Limited, communications support

Cinden, I wish to take this opportunity to thank you for your expert communications assistance in a number of projects for us including: developing the Ball Solutions Group company website abstracts, editing our marketing brochures and offering communication expertise in our large proposals. From the initial briefs through to the final products we have found Cinden to always provide exceptional service, value for money propositions and be responsive to our needs. We can strongly recommend Cinden Lester Communications to others.

Richard Hedges, Managing Director, Ball Solutions Group Pty Ltd, communications support 

Three years ago we paid $20,000 for a marketing plan and it was not as helpful as this…

The tips are very practical and insightful and easy to read…

Inclusive—nothing missing. It is clear, simple and takes you through step by step…

User testing responses, online DIY marketing resource kit