How to make your point without being rude

How to make your point without being rude

I had a strange experience recently. A tradesman who was about to do a large project for me rang quite late one evening and berated me for sending him a note confirming the details of the job. I still don’t understand what he was angry about. His point was obscured by his rude and irrational manner. This tradesman clearly didn’t realise it, but there are ways to make your point, even stand your ground, without offending people. Here are some tips.